ISO 20000 Consultants in Dubai & Abu Dhabi – IT Service Management System

Businesses depend on IT services that are available, fast and reliable. Outages, slow ticket resolution and poorly controlled changes frustrate users and damage client relationships. 

ITAC Safety’s ISO 20000 Consultants in Dubai and Abu Dhabi help IT service providers and internal IT departments build an IT Service Management System (SMS) that delivers consistent, measurable service quality. 

What Is ISO 20000?

ISO/IEC 20000-1 is the international standard for IT service management. The current version is ISO/IEC 20000-1:2018 with Amendment 1:2024, which adds climate change considerations to the organization’s context. It sets requirements to plan, design, deliver and improve services, and aligns well with ITIL practices. 

Why Hire ISO 20000 Consultants in Dubai & Abu Dhabi?

• Turn ITIL practices into an auditable, certifiable system 
• Improve service availability and response times 
• Reduce outages and repeated incidents 
• Define clear SLAs with customers and suppliers 
• Qualify for government and enterprise IT contracts 
• Integrate with ISO 27001 and ISO 22301 

Key Service Management Processes We Implement

• Service level management and service reporting 
• Incident and service request management 
• Problem management 
• Change, release and deployment management 
• Configuration and asset management 
• Service availability, continuity and capacity management 
• Supplier and business relationship management 
• Service budgeting and accounting 

Our ISO 20000 Consultancy Services

• Step 1 – Gap Analysis: Assess current IT service processes against ISO/IEC 20000-1. 
• Step 2 – Scope Definition: Define the services, customers and locations covered. 
• Step 3 – Process Design: Design processes, service catalogue and SLAs around your tools. 
• Step 4 – Documentation & Implementation: Develop the SMS policy and procedures, and train IT teams. 
• Step 5 – Internal Audit & Management Review: Check the SMS is working. 
• Step 6 – Certification Audit Support: Support during Stage 1 and Stage 2 audits. 

Who Needs ISO 20000 Consultancy?

• Managed IT service providers 
• Cloud, hosting and data centre providers 
• Software support and system integration companies 
• Telecom service providers 
• IT outsourcing and help desk companies 
• Internal IT departments of banks, hospitals and government entities 

Why Choose ITAC Safety as Your ISO 20000 Consultants in Dubai & Abu Dhabi?

• Expert, well-trained team: Qualified IT service management consultants, experienced lead auditors and expert trainers 
• Practical alignment with ITIL and your existing service desk tools 
• Combined ISO 20000, ISO 27001 and ISO 22301 implementation 
• Awareness and internal auditor training for your IT teams 
• Service across Dubai, Abu Dhabi and the UAE 

Contact ITAC Safety today to speak with our ISO 20000 Consultants in Dubai and Abu Dhabi.