Communication Skills Training

I. Course Objectives

This communication skill training will provide you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved.

  • You will be able to identify ways to talk with other people in a manner that relates to them & their particular style.
  • You will detect possible conflict & minimize its impact

II. Learning Outcomes

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently, and precisely.
  • Ask the right questions for the right reasons.
  • Discover what you know about yourself and how others think of you.
  • Avoid misunderstandings and overcome communication barriers.
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with other

III. Course Content

  • Methods of communication
  • How to achieve effective communication
  • Effective listening techniques
  • How to deal with different situations
  • Dealing with difficult people
  • Dealing with people under stress
  • Interpersonal techniques
  • Assertiveness skills
  • Influencing skills
  • Conflict management
  • Communication style and pitfalls


Posted by Admin

6-12 per batch

1 Day

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