I. Course Objectives

This communication skill training will provide you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved.

• You will be able to identify ways to talk with other people in a manner that relates to them & their particular style.
• You will detect possible conflict & minimize its impact

II. Learning Outcomes

• Use different communication styles when needed based on circumstances
• Express your ideas assertively, confidently, and precisely.
• Ask the right questions for the right reasons.
• Discover what you know about yourself and how others think of you.
• Avoid misunderstandings and overcome communication barriers.
• Empathize to establish trust and communicate effectively
• Deliver your potentially negative message and get a good response
• Read and interpret body language and gestures while communicating with other

III. Course Content

• Methods of communication
• How to achieve effective communication
• Effective listening techniques
• How to deal with different situations
• Dealing with difficult people
• Dealing with people under stress
• Interpersonal techniques
• Assertiveness skills
• Influencing skills
• Conflict management
• Communication style and pitfalls